We have pre-screened technical support engineers who are ready to step in when needed, allowing businesses to avoid downtime and reduce the burden of recruitment.
IT Support Services 24×7
The older server has a higher chance of failure, and consequently, the failure can have a severe impact on business operations and production. Servers are essential for any organization to work efficiently, and it's vital to keep them running and monitor them all the time to prevent downtime or data loss.
Network Services
We have certified network engineers who can step in to help local clients, whether replace network equipment, cable management, or improve the WiFi signal in the office, Rack Cisco Switches and Routers, WiFi surveys, as well as onsite support for cloud-based network infrastructure such as Merak Switches and firewall configurations.
IT Asset Disposal
We partner with certified ITAD vendors to ensure that assets are systematically tracked, documented, and properly removed while adhering to environmental and data security. Our vendors adhere to the essential regulations, such as RCRA for hazardous electronic waste and HIPPA for secure data destruction.It is our top priority to wipe clients' assets before disposition to protect sensitive data.
Break-Fix
We have 24/7 H&F engineers worldwide to support with Console Connect or to provide access to the remote team to minimize any downtime. Whether the client needs a H&F engineer with a basic understanding of network devices to be able to work as per remote team instructions to rack and stack, basic level configuration switch, router & firewall
IMAC
This can be a highly time-consuming process, and utilizing internal teams to carry out these operations can be inefficient due to limited time and resources, especially when attempting to perform this process across multiple sites. DELGO TECH has experienced engineers across African regions to assist with IMAC
Data Backup
We have a highly skilled engineer who can provide the client with the infrastructure support and maintenance required, including the upkeep and possible replacement of storage components such as controllers, hard drives, and SSDs. The storage maintenance service ensures that client storage hardware is fully functional and monitored to prevent any downtime.